esdesk

FAQ

Product information

Shipping and returns

Other

Product information

WHAT TYPE OF KEYBOARD AND MOUSE CAN I USE?

Our products have been designed to accommodate any type of keyboard or mouse, wired and/or wireless. 

IS IT REALLY “BUILT FOR ME?”

You bet! Every single esdesk is designed and manufactured after you have provided us with your dimensions. This perfectly aligns the top of your screen just below your eye-line and your keyboard and mouse a smidge below 90 degrees from your bent elbow.

I'M REALLY TALL/SHORT... CAN YOU MAKE AN ESDESK FOR ME? 

We can accommodate a vast majority of sizes. There are a number of variables involved however and we are perfectionists so there is a small chance we will not be able to customise your precise esdesk. Once we've checked out your measurements, if there is an issue, we will contact you to arrange a full refund or provide alternate options.

WHAT’S THE DIFFERENCE BETWEEN THE esdeskSTAND AND esdeskSIT ?

The esdeskSTAND is a standing desk converter that will turn your existing desk, kitchen table, or breakfast bar into a stand-up desk with perfect ergonomic dimensions for your hands and eye-line. 

The esdeskSIT is a single platform unit to use on top of an existing workspace. It is designed for use when you are in a seated position to ensure your screen is ergonomically optimal with your eye-line. 

We highly recommend the use of both to maximise ergonomic benefit and ensure good posture in both seated and standing positions. 

HOW BIG ARE YOUR PRODUCTS?

Our products are delivered in boxes of the following sizes:

The height, depth and width of both products will vary depending on the measurements you provide. 

CAN I USE A STAND-ALONE MONITOR ON THE TOP?

The esdeskSTAND and esdeskSIT have been designed for optimal use with a laptop with a maximum height of 28cm.

IS IT MADE OF CARDBOARD?

Yes, and we are proud to say so! Although not all cardboard is created equal, our engineers have worked hand in hand with a Sydney based cardboard manufacturer and together developed a bespoke high-grade board. Both the white and natural grades have been developed to ensure maximum strength, moisture resistance and durability of our products while keeping them lightweight and minimising environmental impact.

IS IT RECYCLABLE?

Absolutely, not that you are ever going to want to get rid of your esdesk! If you did need to, you could pop it in your yellow topped recycling bin and 100% of the fibre would be recovered for use in other products.

For more information on recycling click here

WHAT IF MY ESDESK GETS WET?

We are using specifically engineered cardboard that has been designed to minimise moisture absorption through the board. We also print the shelves with eco-friendly inks and varnishes to create a further level of barrier protection. Whilst we've minimised the risk of damage, being a paper-based substrate, liquids left to absorb can penetrate and may stain or weaken the material. Quick action and an absorbent cloth will solve most liquid disasters!

HOW STRONG IS IT?

Incredibly strong! The materials we are using and structural design elements our team have incorporated in the range (including our proprietary QuadcoreTM folding technology) ensure our products easily withstand the weight of large laptops and heavy-handed typists!

Our engineers were tasked to and have been able to execute designs that perfectly balance usable space, strength, stability, and ease of assembly. The esdesk range is truly fit for purpose and whilst it may seem tempting we do not recommend usage for anything other than that intended.

CAN I REPLACE THE SHELVES?

We are currently selling the original esdeskSIT and esdeskSTAND as sets including the body and shelves. Stay tuned though, soon we will be opening up the opportunity to purchase shelves separately so you can mix and match your esdesk style as the seasons or your style changes.

IS IT MADE IN AUSTRALIA?

Yes, we very proudly manufacture all products in Sydney.

Shipping and returns

DO YOU DELIVER TO WA?

Sure do. We manufacture in Sydney and deliver Australia wide!

HOW LONG WILL IT TAKE TO DELIVER?

We aim to have your esdesk designed, manufactured, and delivered within 10 working days of your purchase. This may be subject to change due to factors like delivery location or heavy demand but we will be sure to keep in touch with you throughout the process so you’ll always have a good idea as to when the answer to all of your ergonomic hassles will be placed gently on your doorstep.

CAN I RETURN MY ESDESK?

If you identify damage or a flaw with the print or manufacturing of your esdesk on arrival, we will be more than happy to replace the unit and cover any shipping costs incurred for the return and replacement unit.

WHAT IS YOUR REFUND POLICY?

As the esdeskSTAND and esdeskSIT are custom-built to your specific dimensions and will not be suitable for use by anybody else we are unable to offer change of mind returns or refunds at this stage. This is also the case if errors are due to incorrect measurements being supplied to us.

Please read the measurement guide, check and double check again these inputs are accurate before finalising your purchase at check out.

WHAT COUNTRIES DO YOU SHIP TO?

We currently only ship within Australia but we will be expanding our reach in the near future.

I HAVE BEEN WAITING FOR MY ESDESK FOR A WHILE NOW AND HAVEN'T RECEIVED IT YET.

Please reach out to us via the contact form or the chat.

WHAT HAPPENS IF MY ESDESK ARRIVES WITH DAMAGE

Damage in transit is an unavoidable risk. If your esdesk has been damaged please take a photo of the package and reach out to us so we can arrange replacement of the damaged component or entire unit.

Other

IS IT TAX DEDUCTIBLE?

In a vast majority of cases you will be able to claim your esdesk as a work-from-home related expense. We cannot offer specific financial advice so please speak with your accountant around your specific circumstances.